You have knowledge and experience in IT service management tools in the area of incident and service requests, ideally with ServiceNow You are fluent in written and spoken German and English You work independently and in a structured manner As Switzerland’s leading construction and real estate service [...] develops and builds homes, workplaces and infrastructure for future generations in Switzerland and Germany. It also offers tunnelling and related infrastructure projects in further markets. With its broad offering and the expertise of its specialists, the Group realises large, complex projects and provides [...] 1st-level support staff and take calls in German and English You will be responsible for the preliminary analysis, processing and rectification of incident reports and enquiries. In the case of complex technical enquiries, you forward the corresponding tickets to our specialist groups and are in regular contact[...]