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2023_Sustainability_Indicators.pdf
Customer satisfaction in % of customers that would recommend Implenia Category 2019 2020¹ 2021 2022 2023 Implenia Group (without Wincasa) 93% 95% 98% 97% 94% 1 Data up to and including 2013 refers to the former Implenia Real Estate / Implenia Buildings. CUSTOMER SATISFACTION [...] partners working on Implenia construction sites are contractually bound to comply with clearly defined minimum requirements based on the Code of Conduct in the areas of environment, working conditions, health and safety at work, quality, purchasing and finances. In 2023, Implenia published the “Code [...] 0 0 0 0 0 1 From 2022 on including numbers for Italy 2 Implenia Romania was closed in summer 2022 22 GRI 302-1, 302-3, 302-4, 305-1, 305-2, 305-3, 305-4 & 305-5 ENERGY CONSUMPTION & GHG EMISSIONS Status: End 2023 Greenhouse gas emissions, Implenia Global (Scopes 1 + 2) by energy source Category Unit 2020[...]