Change with structure. And culture.

Change takes time, courage and clear objectives. In 2019, Implenia introduced a new corporate strategy and started implementing it consistently. The reorganisation of our business into four divisions provided a stable platform for the internal change required. We also defined five corporate values to help guide all our employees through the ongoing transformation process. These principles are the foundations of an innovative corporate culture, and they play a significant role in the achievement of our business objectives.

Thinking and acting multinationally

Development, Buildings, Civil Engineering, Specialties – the four new divisions may do very different things, but they still have a lot in common: They all have clear roles and responsibilities and bundle expertise. They exploit synergies within the organisation and between geographic markets, and they optimise the value chain. They increase cooperation and promote a spirit of innovation. Even in a globalised world, construction remains a business rooted in specific regions and countries; but thanks to the new structure, Implenia reinforced integrated thinking and planning on an international basis; and does this in the most efficient way possible.

“The new structures offer more room for involvement and innovative ideas. Our task for 2020 is to show employees how they can use the new structures in a targeted manner for themselves and their projects.”

Christelle Beneteau
Chief Human Resources Officer

Christelle Beneteau, Chief Human Resources Officer, says that things have gone well so far: “The four divisions operate independently and strengthened their collaboration. Employees have well adopted to the new structure, identifying themselves strongly with their new divisional homes.” Furthermore, the combination of global excellence and regional competence opens up completely new entrepreneurial opportunities within the company.

Strengthening personal responsibility and co-operation with robust structures: the four Implenia divisions

Incorporating and sharing values

Change is a living process that has to be carefully planned and closely monitored. Especially if it involves 10,000 employees in our six home markets and beyond. The new organisational structure has already been successfully implemented; but of course it takes much more time to build a corporate culture. Implenia’s five core values were defined and communicated in 2019: Excellence, Collaboration, Sustainability, Agility, Integrity. Claudia Bidwell, Global Head People & Organisation Development: “We have made a start. Now it is up to our most senior managers to act as role models and to put the corporate culture consistently into practice.”

Five values for a global corporate culture

Excellence

We meet the most demanding requirements in our projects, services and internal processes. We live up to Excellence by setting standards based on tradition and innovation that help us exceed our partners’ expectations. Today and tomorrow.

 

Collaboration

We merge our diverse market knowledge and insight with professional expertise to the benefit of our customers and other stakeholders. We live up to Collaboration by creating trust through fairness, transparency and respect. With all our partners.

 

Agility

We recognise opportunities and threats at an early point in time, and we address them quickly – both strategically and operationally. We live up to Agility by being a highly mobile, passionate, multinational team that constantly looks for new and innovative ways of overcoming barriers, thus achieving the best value for our customers.

 

Integrity

We meet high ethical standards, are honest, and act in accordance with the agreements we make. We live up to Integrity by being honest and reliable, acting respectfully and always doing so with a smile.

 

Sustainability

We generate results that endure and we protect our fellow human beings and the environment. We live up to Sustainability by working together to create a future worth living for everyone.

The next step is to embed these values in concrete processes across all the divisions and global functions. Christelle Beneteau: “We’ll find out what the values actually mean for us in concrete terms during the implementation phase. How do we put ‘Collaboration’ into practice, for example? The new divisional structure has changed this completely. Collaboration used to mean just knocking on the next door along, but suddenly it also means cooperating with colleagues in Sweden or France, for example. This brings great opportunities; we on the IEC are convinced of that.”

This is how Implenia’s values influence our people’s day-to-day work.

The more global Implenia becomes, the greater the need for a strong, consistent Implenia culture that is expressed through the way we behave and the way we work, as well as through structures and processes – including within Human Resources and through their activities. The aim is to be a preferred employer in all countries so we can recruit, train and retain the best talents we need to meet future challenges. Implenia wants to give its employees the best possible career development opportunities. At a time when specialist expertise is in short supply, recruiting qualified employees is a huge challenge, which Implenia is meeting through numerous initiatives. These include an attractive corporate culture for the entire organisation, establishing an Implenia Academy with global leadership programmes, and introducing a group-wide digital employee system for managing core data, recruitment and time recording.

“The special thing about Implenia is that the people here really love what they do.”

Claudia Bidwell
Global Head of People & Organization Development

It is said that it takes a year just to initiate change. The first results then only become visible after 18 months. And it takes three to five years before the cultural change finally establishes itself in people’s minds and in the organisation. How do you keep motivating 10,000 employees to drive the new corporate culture forward? Claudia Bidwell: “The special thing about Implenia is that the people here really love what they do. That’s a great source of motivation for us all. And Implenia people are used to long-term projects. A tunnel or a real estate development project takes years to complete. Our people know what it means to build something new. And they know that the end result will be something they can be proud of.”